General Shipping Information

  • Most orders ship via FedEx or UPS.  Please select USPS if using a PO box.
  • We offer free standard shipping within the contiguous U.S. for orders over $149.
  • Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
  • We cannot cancel or change custom hardware, once the order is processed.

Expedited Shipping Services

  • Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
  • Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after the carrier processes shipment.
  • The cut-off time for expedited orders to ship on the same day is 2:00p ET, and is subject to change without notice.

International Shipments

  • Currently, we do not ship international – only within the United States.
  • We apologize for any inconvenience.

Returns

  • If you are not completely satisfied with your purchase please contact us using the information below.
  • To be eligible for credit, items must be returned in their original unopened packaging and be in sellable condition.
  • Some items have a restocking fee assessed by the manufacturer/brand.
  • Returns received after 30 days will not be credited.
  • For exchanges, please contact us.
  • Do not return orders without first obtaining an RGA number from customer service.

Contact us at 1-877-577-5599 or customerservice@hardwareannex.com with any additional questions or concerns. We’re happy to help.

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