General Shipping Information
- Most orders ship via FedEx or UPS. Please select USPS if using a PO box.
- We offer free standard shipping within the contiguous U.S. for orders over $149.
- Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
- We cannot cancel or change custom hardware, once the order is processed.
Expedited Shipping Services
- Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
- Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after the carrier processes shipment.
- The cut-off time for expedited orders to ship on the same day is 2:00p ET, and is subject to change without notice.
International Shipments
- Currently, we do not ship international – only within the United States.
- We apologize for any inconvenience.
Returns
- If you are not completely satisfied with your purchase please contact us using the information below.
- To be eligible for credit, items must be returned in their original unopened packaging and be in sellable condition.
- Some items have a restocking fee assessed by the manufacturer/brand.
- Returns received after 30 days will not be credited.
- For exchanges, please contact us.
- Do not return orders without first obtaining an RGA number from customer service.
Contact us at 1-877-577-5599 or customerservice@hardwareannex.com with any additional questions or concerns. We’re happy to help.