Returns for Hardware Annex
Effective Date: December 28, 2025

Returns & Eligibility
If you are not completely satisfied with your architectural hardware purchase, please review the following requirements for credit eligibility:

Timeline: Returns must be received within 30 days of the original delivery date. Returns received after this window will not be credited.

Condition: To receive credit, items must be returned in their original, unopened packaging and in 100% sellable condition.

Restocking Fees: Some high-end items carry a restocking fee assessed by the manufacturer or brand. This will be deducted from your final credit.

Exchanges: For project-based exchanges, please contact our support team directly.

5. The RGA Process
To ensure your return is processed correctly and your credit is issued promptly:

RGA Number Required: Do not return any orders without first obtaining a Return Goods Authorization (RGA) number from our customer service team.

Unauthorized Returns: Shipments sent without an RGA number will not be accepted and may result in a loss of credit.

5. Contact & Support
For questions regarding returns or exchanges, please reach out to our Athens, GA office:

Phone: (888) 629-6179

Email: sales@hardwareannex.com

Address: 180 Cleveland Avenue Unit P, Athens, GA 30601