Shipping for Hardware Annex
Effective Date: December 28, 2025

1. General Shipping Information
Hardware Annex is committed to getting your architectural hardware to your job site as efficiently as possible.

Carrier Partners: Most orders are dispatched via FedEx or UPS. At times, we may ship via USPS. We do not ship to PO Boxes.

Free Shipping: We offer complimentary standard shipping within the contiguous U.S. for all orders.

Processing Time: Standard orders typically ship within 24 to 48 hours (Monday through Friday, excluding holidays).

Custom Orders: Please note that once a custom hardware order has been processed, it cannot be canceled or modified due to the specialized nature of the manufacturing process.

2. Expedited Shipping Services
For time-sensitive projects, we offer Next Day Air and Second Day Air options depending on the product selection and destination.

Delivery Timelines: Next Day Air shipments arrive one business day after carrier processing; Second Day Air orders arrive two business days after carrier processing.

Cut-off Time: The same-day shipping cut-off for expedited orders is 2:00 PM ET. This time is subject to change based on manufacturer constraints.

3. Domestic & International Policy
U.S. Shipping: Currently, Hardware Annex ships exclusively within the United States.

International: We do not offer international shipping at this time to ensure the integrity of our domestic lead times and support.

4. Contact Information
If you have questions about shipping, please contact our Athens, GA headquarters:
Phone: (888) 629-6179
Email: sales@hardwareannex.com
Hours: Open 24-7